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About Silverback Solution
We supply packaging consumables and personal protective equipment to UK manufacturing, warehousing and logistics sites. We are deliberately small, deliberately narrow, and built around doing one thing properly.
What we actually do
Most industrial sites buy consumables from whoever quoted last. Pallet wrap from a packaging merchant, gloves from a safety catalogue, hi-vis from a marketplace listing, tape from the trade counter. It works, in the sense that the stock arrives. But it means four accounts, four deliveries, four sets of paperwork, and nobody who actually knows the site.
We consolidate that spend onto one account with one named contact. You get a single delivery on an agreed schedule, a single monthly invoice, and someone who can answer a specification question without reading it off a screen.
We are not the cheapest supplier in the country and we do not pretend to be. There will always be a marketplace listing a penny under us. What we offer instead is that the right product arrives on the right day without anyone on your team having to chase it, and that when you need a Declaration of Conformity for an audit you get it the same afternoon.
We will tell you when to buy elsewhere. If you are already buying something well, or if a line falls outside what we can genuinely support, we will say so. A supplier that only ever says yes is not being useful to you.
How we are set up
We hold agreements with established UK manufacturers and trade wholesalers rather than importing directly. That means the products we supply have been through a UK importer's conformity checks, we can draw on stock across multiple warehouses rather than one, and we are not asking you to wait on a container. It also means we can add a line to your account quickly without a minimum order commitment on your side.
Orders placed before 3pm on stocked lines despatch the same day for next working day delivery to UK mainland addresses. Bulk and pallet-quantity items are delivered on a pallet network, typically within two to three working days.
Compliance and conformity
Personal protective equipment is regulated. We take the following seriously because the consequences of not doing so land on your site as much as ours.
Declarations of Conformity
We hold the Declaration of Conformity for every PPE line we supply, and the notified body certificate for Category II and III products. Sent with your first order of any line and available on request at any time.
CE and UKCA marking
CE marking is recognised in Great Britain indefinitely for PPE, so CE-marked product is fully valid for sale and use in GB. Everything we supply carries valid marking and the required user information in English.
Product liability insurance
We carry product and public liability cover. A copy of the certificate is provided as standard during account setup and at any renewal, without you having to ask.
Traceability
We record the source and batch of PPE lines supplied to each account, so that in the event of a manufacturer recall we can tell you precisely what you received and when.
Substandard PPE is a real problem in this market. Uncertified gloves and hi-vis carrying copied CE marks circulate widely through online marketplaces, and the liability for putting them on your team does not stay with the seller. If you buy PPE from a source that cannot produce a Declaration of Conformity on request, that is worth knowing about — whether or not you buy it from us.
Working with us
No minimum contract
No tie-in, no minimum term, no annual commitment. If we stop being useful you stop ordering.
30-day terms
Standard 30 days from invoice on approved accounts, subject to a credit reference. Pro-forma available immediately while an account is set up.
One named contact
The same person handles your quotes, orders and queries. You will have a direct number, not a general enquiries line.
Start with a quote.
Send a recent invoice or a list of what you use. We will come back within one working day with a like-for-like comparison.